Ø-Evaluation (Last 17.08.2010)
More Details ...
Our INFO-line is staffed with competent specialists who receive continuous training. The INFO-line staff is eager to answer your questions on a personal basis, send you any desired documents, catalogs, etc. to you. Any questions which an INFO-line associate may not be able to answer in enough detail will be passed on to the appropriate department for immediate resolve.
We guide our customers actively – starting with an initial consultation concerning system implementation and project realization, as well as offering support services in your company. Secure integration of CAQ software into your existing system and processes requires a sophisticated level of knowledge and excellent project management.
With our modular software concept and taking into consideration industry-specific configuration possibilities we will match you and your company with a customized CAQ solution. We will analyze your company‘s demands and requirements and show you potential areas for improvement, economic efficiency, and the long-term advantage of using CAQ software solutions. You can profit from our know-how and experience when it comes to quality, development, and manufacturing processes.
A professional project management defines individual steps toward project success – including realistic time specifications and taking into consideration availability of resources. We determine, in close cooperation with you and within the framework of your project planning, the optimal strategy to implement your CAQ system. Together with you we will create a realistic project plan which will allow your company to maximize its use of resources. You can profit from our project coordination, to find a strong team for your project, and to achieve your goals within a projected timeframe.
Intuitive, compliant with standards, user-friendly, practice-oriented – guidelines which are at the core of our product development. To make sure you implement our software solutions in the most efficient way possible, we offer training and workshops with content and a set-up that is adaptable to your demands and wishes. We will show and explain to you the correct execution of our software solutions; we assist in and support the most efficient implementation of our software; we support and encourage the exchange of experience and communication between software users. You can profit from other users‘ qualifications whom we have assisted in extracting the most from what the software has to give and putting this into effective use.
Even after the implementation of the CAQ software into your company‘s IT environment we are available for customer support with an expansive support offer. In addition to offering user training on location, we also offer, in regular intervals, supplementary software-specific user workshops at the multi-media training center in Rheinböllen. For users of our software, these workshops are generally complimentary.
TSP customers receive a discount of up to 25% on the TSP annual dues to offset participation fees for CAQ AG Factory Systems seminars. These seminars are conducted by GFQ Akademie GmbH and licensed by CAQ AG Factory Systems.
Our service team is always available to you and will attend to your inquiries and requests. You can pose your questions anytime through our web-based service portal or through e-mail. A service hotline offers additional and direct personal contact during our regular business hours. We are able to support you and your specific system set-up with remote maintenance. At CAQ AG Factory Systems you will receive qualified support and answers concerning our complete line-up of software solutions. A short turn-around for your inquiries is especially important to us.
You can profit from our fast, personalized, and straight-forward service delivered by our specialists who will competently address your technical or user-specific questions.
We offer updates and upgrades online at regular intervals, every few weeks, in order to react to the numerous inquiries, ideas, and practical demands of our many customers. We are always striving to keep these intervals as short as possible so that our customers are always up-to-date and that all ideas and wishes are realized and made available to you. In short: With TSP you are always kept up-to-date.
Updates and upgrades can also be accessed via CD/DVD and will be sent to you by mail at your request (via phone, fax, e-mail to support@CAQ.de or on the CAQ AG Factory Systems website).
